Refund policy
Last updated: September 2026
At Poster Voster, we take great care in preparing and packaging every order. Due to the nature of our products, we do not accept returns, exchanges, or replacements.
Damaged Orders
If your order arrives damaged, you may be eligible for a refund after review by our team.
To raise a damage claim:
- You must record a clear, continuous unboxing video showing the sealed package before opening and the damaged product after opening.
- The unboxing video must clearly show the shipping label, outer packaging, and damage to the product.
- Claims without a valid unboxing video will not be eligible for a refund.
- Damage claims should be reported to us as soon as possible after delivery.
Once we receive your claim, our team will review the evidence and determine whether the order qualifies for a refund.
We do not provide replacements for damaged products.
Custom Products
All customized and personalized products are made specifically for the customer and are strictly non-returnable and non-refundable.
This includes, but is not limited to:
- Custom posters
- Custom split posters
- Custom metal posters
- Custom tapestries
- Custom canvas prints
- Other personalized products
Customers are responsible for uploading suitable and correct images for customized orders.
Refunds
If your refund request is approved:
- Prepaid orders will be refunded to the original payment method.
- Cash on Delivery orders will be refunded via UPI.
- Approved refunds are generally processed within 2–3 business days from approval.
Banks and payment providers may take additional time to reflect the amount in your account.
Order Cancellation
Orders may be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
Custom orders may begin processing shortly after the order is placed. Once production has started, the order may no longer be eligible for cancellation.
Contact Us
For refund or damage-related queries:
Email: info@postervoster.in
Phone / WhatsApp: +91 81948 75656
